This morning I conducted a webinar for Harvard Business Review on Making Feedback Less Stressful. My slides are above, and here's the complete video. You can also access HBR's written summary of my remarks. Topics include emotion (and emotion management), social threat, the SCARF model and the Net, as well as building a feedback-rich culture. Much … Continue reading Making Feedback Less Stressful (HBR Webinar Slides)